FAQs

To make life a little easier we’ve listed just a few frequently asked questions. If you need any further assistance please contact us on
(07) 575 9349.

Yes, you can purchase gift cards from our Customer Service desk or online through our website.
Yes you can check the balance on your gift card at the Customer Service desk by ringing 0800 493 470 or on our website.
Sorry we do not have a BNZ branch, we have a BNZ ATM only.
The Customer Service desk have bus timetables.
We do not sell the bus cards.
Yes, they have an expiry date 12 months from the date of purchase.
Whitcoulls, 123Mart and Minuteman sell a selection of souvenirs.
Countdown sells flowers.
There is no charge for the wheelchairs, mobility scooters or walker. The kiddikarts are $3 for the first hour, then $1 every hour after that. The Stroller is $2 for two hours.
A JP does not come to the centre but the Customer service desk has a roster of what time and where JP clinics are being held for the week.
There is no time limit while you are shopping at Bayfair.
There is no charge for parking
You need to come to the Customer Service desk and leave some form of ID with them.
Today we are open till 6pm. Our hours are: Mon,Tues,Wed,Sat,Sun 9am to 6pm Thurs,Fri 9am to 9pm.
The foodcourt is open the same hours as the shopping centre, however Carve It Up opens for breakfast at 7.30am and McDonalds stays open until 7pm Monday, Tuesday, Wednesday, Saturday and Sunday.
The bathrooms are located just past McDonalds in the food court and down the alley to the left of Farmers.
Minuteman is our key cutting kiosk.
Unfortunately we currently do not have any stores that can photocopy, but if it is something small we can assist you here.
Unfortunately we currently do not have any stores that provide printing services.
Unfortunately we currently do not have any stores that print photos.
The Bayhopper bus stops at the Maunganui Rd front of the shopping centre, just outside of the ANZ bank.
The Customer Service desk is located between Whitcoulls & Silvermoon.
Lost property is managed by the Customer Service desk unless you have been shopping in the supermarket or Farmers, who keep their own lost property.
The Kiwibank Postshop can assist you with passport photos.
Minuteman and Showcase jewellers replace watch batteries.
The issuance fees covers the cost of the card and equipment as well as the flexibility to use the card at any of our Bayfair stores.