To make life a little easier we’ve listed just a few frequently asked questions. If you need any further assistance please contact us on
(07) 575 9349.

Yes, you can purchase gift cards from our Customer Service desk or online through our website.
Yes you can check the balance on your gift card at the Customer Service desk by ringing 0800 493 470 or on our website
Sorry we do not have a BNZ branch we have a BNZ ATM only
The Customer Service desk have bus timetables
We do not sell the bus cards
Yes they have an expiry date 12 months from the date of purchase
Whitcoulls, 123Mart and Minuteman sell a selection of souvenirs
The supermarkets both sell flowers
There is no charge for the wheelchairs,mobility scooters or walker. The kiddikarts are $3 for the first hour then a $1 every hour after that. The Stroller is $2 for 2 hours.
A JP does not come to the centre but the Customer service desk has a roster of where & what time JP clinics are for the week
There is no time limit while you are shopping at Bayfair.
There is no charge for parking
You need to come to the Customer Service desk and leave some form of ID with them.
Today we are open till 6pm. Our hours are: Mon,Tues,Wed,Sat,Sun 9am to 6pm Thurs,Fri 9am to9pm
The foodcourt is open the same hours as the shopping centre however Carve It Up open for breakfast at 7.30am and McDonalds stays open 7pm Monday, Tuesday, Wednesday, Saturday and Sunday
The bathrooms are located just past McDonalds in the food court and down the alley to the left of Farmers
Minuteman is our key cutting kiosk
Unfortunately we currently do not have any stores that can photocopy, but if it is something small we can assist you here
Unfortunately we currently do not have any stores that provides printing
Unfortunately we currently do not have any stores that print photos
The Bayhopper bus stops at the Maunganui Rd front of the shopping centre just outside of the ANZ bank
The Customer Service desk is located between Whitcoulls & Silvermoon
Lost property is managed by the Customer Service desk unless you have been shopping in the Supermarkets or Farmers who keep their own lost property
The Kiwibank Postshop can assist you with Passport photos
Minuteman and Showcase jewellers replace watch batteries
The issuance fees covers the cost of the card and equipment as well as the flexibility to use the card at any of our Bayfair stores.