Centre Services

Centre Services

At Bayfair Shopping Centre we offer a range of customer services to help make your shopping trips more enjoyable. Before you visit us next, browse all of our ‘little extras’ below, and if you’ve still got queries, check out our Frequently Asked Questions.

Bayfair Customer Dog Parking

Bayfair Customer Dog Parking is available in the courtyard between Westpac and the undercover carpark building. Perfect solution to keep your beloved dogs out of cars in the heat as well as for those dog owners who like to walk their dogs to Bayfair. Access Dogs can also use this space as a rest area.

The area has shade, water and toys to keep our four legged friends entertained. We suggest you bring a lockable collar with you should you wish to keep your pooch extra safe.

Bayfair Customer Service

Bayfair Customer Service Team, located at the Customer Service Desk near the front entry by JB HiFi are happy to assist with:

  • General enquiries
  • Store locations and telephone numbers
  • Lost and found enquires
  • Bayfair Gift Card sales. You can find more information about Bayfair Gift Cards here
  • Hire of kiddi-carts & strollers
  • Complimentary use of wheelchairs & electric shop mobility scooters

You can contact them during our opening hours on (07) 572 0100 (extension 2) or email customerservice@ampbayfair.co.nz. 

Free WiFi

Enjoy Bayfair Free WiFi in the Foodcourt and playground (The Bayfair Beach). Search “Bayfair FREE WiFi’ on your device. 

If you haven't already, you can also download our iPhone app to unlock a range of features including:

  • Updateds on special offers and discounts
  • Exclusive event information, including updates on fashion shows, kid's entertainment, celebrity guest appearances and VIP opening nights
  • Interactive centre maps to help you find your way around
  • Favourite lists - where you can assemble all your preferred store, articles, news, offers and events.
You can also personalise the overall app experience, and can set filters so you only get updates on the information that's most relevant to you. And, its completely FREE!

Accessibility Access

At Bayfair Shopping Centre there are many facilities and services to ensure that all customers can access and navigate the centre with ease. In 2015 Bayfair was the first shopping centre to ever secure a Be.Welcome Platinum ranking, the highest of accolades.

Read more about our Accessibility Access here.

If you would like to discuss any access needs before you arrive, please contact the Bayfair Shopping Centre friendly Customer Service Team on (07) 575 9349 or email customer service@ampbayfair.co.nz - They look forward to welcoming you to Bayfair. Feel free to visit the team in person should you require any further assistance on your visit.

You will see the below sticker on the entrances to Bayfair Shopping Centre, this highlights that our Be.Welcome rating is Silver.

Lost and Found

All lost and found items are handled by our Customer Service Team. If you think you have lost or left something behind at Bayfair, please contact the Customer Service Team who may be able to unite you with your lost property.

You can contact the Customer Service Team during our opening hours on (07) 572 0100 (extension 2) or email customerservice@ampbayfair.co.nz. 

Electric Vehicle Charging Stations

Electric Vehicle charging is available on the lower level of the Car Parking building off Girven Road. There are four dedicated parking spots of those wishing to charge and shop. The electric vehicle charging stations have two charging speeds, fast and rapid.

Bayfair Shopping Centre has two fast electric vehicle charging stations which are free for public use.
Chargenet and Powerco have installed one user-pays rapid charger with an online charge system.

Customer Electric Vehicle Charging

Charge your Electric Vehicle using the free-for-public use fast charger while you shop at Bayfair Shopping Centre. There are two fast chargers located on the ground level of our car parking building near the shopping centre entrance

There are also two rapid user-pays ChargeNet charging stations, which can fully charge a car in 10-25 minutes. 

Parents Room

Bayfair Shopping Centre offers a Parent's Room which can be accessed from a corridor located next to McDonalds. This is equipped with private feeding rooms, a play area, TV, changing station, children's toilet and microwave. The alternative toilet block at Bayfair, which is down the corridor located next to Farmers you will find a private changing station.

Mobility Scooter Charging

Bayfair Shopping Centre offers its customers free mobility scooter charging.  

There are two mobility scooter charging stations which can be found near the entry from the under cover car park building next to Pumpkin Patch. You can plug in your scooter and pick up one of our free mobility shopping scooters from our Customer Service Desk. If you have any difficulty reaching the Customer Service Desk please contact them on (07) 575 9349 and they can arrange one to be brought right to you.

Simply plug in your scooter and hit the green button to charge.

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