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Planning your visit
Need a helping hand?
If you have specific accessibility requirements before visiting Bayfair, our Customer Service team is here to help. We encourage visitors to get in touch ahead of their visit if they would like information about accessibility services, mobility equipment or centre facilities.
A calm space when you need it most
Our quiet room provides a peaceful retreat for visitors who may need a break from the sights, sounds and activity of the centre. Whether you have sensory sensitivities, are feeling overwhelmed, or simply need a quiet moment to reset, our Customer Service team can help you access this space during your visit and provide you with a personalised access card.
Supporting invisible disabilities
Not all disabilities are visible, and we're committed to creating a welcoming environment for everyone. Bayfair proudly supports the Hidden Disabilities Sunflower programme, helping our team recognise when a customer may benefit from additional patience, understanding or assistance during their visit.
Getting around with ease
We want every visitor to enjoy Bayfair comfortably and confidently. A range of complimentary mobility equipment is available from our Customer Service Desk, including wheelchairs, mobility scooters, walkers and a Caroline trolley. We have two free mobility scooter charging stations near the entry from the under cover parking building.
Convenient access from the moment you arrive
Dedicated mobility parking spaces are located close to centre entrances, making it easier to access Bayfair. An accessible pick-up and drop-off zone is also available for larger vehicles and customers requiring additional assistance on the farm Street side of the Centre, near Farm Street Larder.
Facilities designed for comfort and convenience
Bayfair offers a range of facilities to help make your visit easier, including accessible bathrooms, parent rooms, automatic entrances and wide walkways suitable for wheelchairs, mobility scooters and prams. Bayfair is well-lit and spacious, with 1200mm-wide accessible routes and automatic wheelchair-friendly entrances.
Assistance animals welcome
Certified guide dogs and assistance dogs from approved organisations are welcome throughout Bayfair. Our team is happy to provide support where needed to help ensure a comfortable and enjoyable visit.
Our commitment
Creating a more inclusive Bayfair
At Bayfair, we're committed to making our centre welcoming, comfortable and accessible for all members of our community. We continue to invest in facilities, services and team training to help ensure every visitor can enjoy a positive experience.
Good to know before you go
Bayfair offers a range of services and facilities to support an accessible and inclusive experience, including mobility parking, complimentary mobility equipment, accessible amenities, a quiet room, support for hidden disabilities and assistance animal access. Our Customer Service team is always available to help if you need additional support during your visit.
Absolutely. We offer complimentary mobility scooters and other mobility aids to help visitors move around the centre with ease. These are available from Customer Service and can be accessed during your visit.
Yes. Our quiet room provides a calm, low-stimulation space for visitors who may need a break from the sights, sounds and activity of the centre. If you'd like to access the room, simply visit Customer Service and our team will be happy to help.
Yes. Bayfair has accessible entrances, wide walkways, lifts, accessible amenities and dedicated mobility parking to help make navigating the centre easy and comfortable for wheelchair users and those with mobility needs.
We do. Bayfair proudly supports the Hidden Disabilities Sunflower programme and our team is trained to provide understanding, patience and assistance when needed. We're committed to creating a welcoming and inclusive experience for everyone.
Yes. Certified guide dogs and assistance dogs are welcome throughout the centre. If you require any support during your visit, our Customer Service team is always happy to assist.
Dedicated mobility parking spaces are available close to all major entrances and are clearly signposted throughout the centre. These spaces are reserved for vehicles displaying a valid mobility permit and provide convenient access to Bayfair.
Yes. Our parents' rooms are designed to provide a comfortable and convenient space for families, with facilities available for feeding, changing and caring for little ones while you're visiting Bayfair.
Of course. If you'd like to discuss your accessibility needs before visiting, please contact our Customer Service team. We'll do our best to answer your questions and help you plan a comfortable and enjoyable visit. Ph (07) 575 9349
Need additional support?
Our Customer Service team is here to help. If you'd like assistance planning your visit or have specific accessibility requirements, please get in touch before you arrive. Ph: (07) 575 9349.